Shop Policies

Shipping:

• Clay & Rain is now made to order! Orders will ship within 3 weeks unless marked as “ready to ship”. You can updgrade to a rush order at checkout in which your order will ship within 5-7 business days. You will receive tracking once shipped.
• We do offer priority shipping however, this does not change the working time for your order. Orders with priority shipping will be delivered within 1-3 business days as opposed to 3-5 business days (within the US)
• Once shipped we are no longer responsible for lost or stolen parcels. Message us with any issues, and we will do our best to make accommodations
• Note: due to COVID-19 please expect shipping delays especially if you are an international customer 

Returns and Exchanges:

• At this time we do not offer returns or exchanges unless an item arrives damaged. In which case, please send us a photo of the damaged item within 5 days of delivery and ship it back to us within 14 days of delivery. Buyer must pay for return shipping. 

Cancellations and Refunds: 

• Once placed, an order cannot be cancelled. Please message us if you need to make an adjustment to your order. 
• Refunds will only be given if an item arrives damaged. Please see Return and Exchange policies for info on how to return a damaged item. 

Repairs:

• We offer free repairs on any item within the first year of purchase. To request a repair, please send us an email or dm on any of our social medias. Buyer must pay return shipping.